Terms & Conditions

TERMS & CONDITIONS

By confirming your booking with us, you are agreeing to our terms and conditions **

  • Any booked for longer than 14 / 21 need 30 days cancellation notice for a full refund. Otherwise only a partial refund will be given and its discretionary.
  • The dates can be subject to change based on availability and may incur further charges depending on the prices at the time of new dates requested
  • Check in time is from 3pm – 8pm.
    Check out time is 10am.
  • **You can request early check ins or late check out and we will do our best to accommodate you based on our availability. These may be chargeable.
  • We require you to sign our terms and conditions and any lack of adherence may incur additional fees. Please refer to our terms and conditions on our reservation form.
  • Upon booking, guests must provide a copy of the credit card they booked with (showing only the last 4 digits, name and expiry date) and one form of photo id (passport / driving license). Without this, guests will not be permitted to stay.
  • Only the named individuals may stay in the property.
  • We can arrange for extra cleaning services at a chargeable rate
  • We operate a strict “No Party” policy. Any guests found to be in breach of these terms will be evicted with immediate effect.
  • On departure our agent will meet you at the property at an agreed time to collect keys. Any keys not returned or lost will incur a replacement charge of £70.00 per set.
  • Guest will be liable for any damage to or loss of any items within the property from the time of entry to the time of departure.
  • A refundable, security deposit will be required to cover any potential loss or damage to items in the property.
  • *deposit amount will be £350 normally or £750 during event weekends such as festivals, rugby and New Year.
  • Breaching our terms and holding parties will incur further damage charges as well as excessive noise and / or smoking in the property.
  • The deposit refund will be processed within 5-7 working days provided all terms and conditions are met upon check out. **It can take upto 5-10 days after it is processed to reach your account
  • Any damages to the property or the contents will be deducted from the security deposit.
  • Crystal Stays. accepts no liability for any loss of items and or damages to personal belongings or to vehicle whilst parked in the car park
  • Cleanliness / Security of the property: You are responsible for the security of the property and your possessions during your stay – common sense should be applied at all times. Keep your possessions and valuables safe at all times.
  • The property is expected to be kept reasonably clean and tidy with security being highly considered at all times.
  • Doors should be locked, and windows should be closed when leaving the property unattended or at the time of checking out.
  • Any loss or damage caused to any property (or its contents) including stains on carpets, soft furnishings, towels and or bed sheets will incur a charge.
  • Crystal Stays reserve the right to charge you an additional fee of £150 for deep cleaning costs should the property not be returned in an acceptable condition and a fee of £500 will be charged if guest have been found to be smoking in the property.
  • Missing items: There is a £50 minimum fee for missing / damaged or unusable items including any cushions / throws / decorative items / pictures / mirrors/ electrical items / kitchen pots, /pans and utensils and /or bed linen / towels.
  • Pets: are not allowed **unless are guide dogs for visually impaired clients.
  • Incorrect Usage & Nuisance behaviour: The property, under any circumstances, is not to be used for parties, playing loud music or general nuisance behaviour which may adversely affect the neighbours.
  • Guests must have regard for other occupants in the area.
  • Loud music cannot be played after 9pm and before 9am.
  • Crystal Stays management reserves the right to terminate your stay if they are informed of any such anti-social behaviour has occurred. In the event of such a breach the full deposit will be deducted.

Please let us know if you have any questions.

We look forward to hosting you soon!